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How to do a clean Ringio Desktop install

You should rarely perform this procedure. Do so only when instructed by Ringio Support)

To do a clean install of Ringio:

On Mac:

1) Quit Ringio if it is running

2) Go to the Applications folder, find the Ringio application, and send it to the Trash

3) Go to your home directory, normally has a little house icon and has your name, and from there, look for Library > Preferences. In Preferences, drag any folder that starts with "Ringio" to the trash.

4) Go to http://admin.ringio.com/download/desktop and click the Install button on the web page, it should allow you to do a normal installation.

On Windows:

1) Quit Ringio if it is running

2) Go to the Start Menu > Control Panel > Programs Uninstall a Program

3) In the program list, select Ringio, then click on the Uninstall button

4) Once the uninstaller has finished running, go tohttp://admin.ringio.com/download/desktop and click the Install button on the web page, it should allow you to do a normal installation.

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