Call Us: 888-727-5776 or Email: support@ring.io

Using X-lite with a Mac

You can make and receive Ringio phone calls on your computer with a softphone such as X-lite.

* We will give you SIP access when you become a Ringio customer. Once you are an active customer, send an email to support@ringio.com and ask for SIP Credentials. If you aren't currently an active customer, please enter your credit card information through the billing page.

Watch the video

Step 1: Download and install X-lite

Go to X-Lite and download the appropriate installer depending on the operating system of your computer:

Once you have downloaded the installer, proceed to install the application. For example, in the Mac version, you will get a .dmg file in your Downloads folder. You can double click it, and it will ask you to agree to the license, then it will uncompress the installer and open a new window like so:

_Volumes_X-Lite.png

Simply click and hold with your mouse the X-Lite app and drag it to the Applications folder.

Once in the Applications folder, you can double click on the X-Lite Icon inside the Applications folder to open X-Lite.

Step 2: Configure your softphone with the SIP credentials received from Ringio

This will allow your softphone to register with the SIP servers of Ringio and let the servers know when you are online and can receive phone calls.

2.1 Click the "Account Settings" link:

X-Lite.png

 

It opens an account configuration screen. Fill it up as follows:

 

Double click on the account again:

Preferences.png

 

Under the "Topology" tab, change the option from "Auto-detect" to "None"

traversal.png

 

Then click OK. If everything works as expected, you should now see a green light by the account in the Account list

activated-1.png 

          

If you are having problems getting the softphone to register, it is most likely because of firewall issues. You may want to check the network settings we have at our firewall configuration guide.

Step 3: configure Ringio to ring your softphone via SIP

Via the administration website:

Assign_Device.jpg

Now X-lite is configured and you can try calling any phone to make sure that it works

Notes:

  • Now, you can either dial out directly from the softphone (start your number with 1, e. g. 18887275776) or using the Ringio Desktop App as explained here: how outbound calling works.
  • For best voice quality results, make sure you use a headset... audio quality is severly degraded by using the speakers and microphone built into your computer.
Have more questions? Submit a request

Comments

Please sign in to leave a comment.